1. Introduction
CRM Software Pro ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our services
- Contact us for support
- Fill out forms on our website
This information may include your name, email address, phone number, company name, and billing information.
Usage Data
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our services.
Chat Data
When you use our chat services, we collect conversation data to provide and improve our services. This includes messages, timestamps, and metadata about conversations.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Improve, personalize, and expand our services
- Process transactions and send related information
- Send you technical notices, updates, and support messages
- Respond to your comments, questions, and customer service requests
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues and fraudulent activity
4. Data Sharing and Disclosure
We do not sell personal data. We disclose data only as needed to operate the service, follow customer instructions, protect the service, complete a business transaction, or comply with law. Our named providers, purposes, and processing locations are listed on the Subprocessors page. The standard service is not EU-only; see Data Processing.
We may share your information in the following situations:
- Service Providers: We may share your information with third-party vendors who perform services on our behalf.
- Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: We may share or transfer your information in connection with a merger, acquisition, or sale of assets.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Data Retention
We retain data only as needed for the service, customer instructions, security, billing, dispute resolution, and legal obligations. Workspace content generally remains until an authorized user deletes it or the workspace closes. Provider logs and backups may use different schedules. Exact contractual commitments belong in the applicable order form or DPA.
7. Your Rights
Depending on your location, you may have the following rights:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Object to processing of your data
- Data portability
- Withdraw consent
8. Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Please refer to our Cookie Policy for more details.
9. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
Privacy questions and verified rights requests: [email protected]. General support: contact CRM Software Pro support.